We are hiring a Technical Support Specialist, to Actively engage with Autodesk customers from the construction and AEC community by providing solutions, direction, and general troubleshooting. Do you enjoy solving problems and helping others. Are you passionate about customer experience. Are you familiar with Autodesk Revit, BIM, BIM Docs and or similar software. Then we would like to hear from you! Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN)

Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of critical issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Escalate customer issues to internal teams as required
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress